Privacy Policy

Who we are

This website is operated by IRONVOLT ELECTRICAL (ABN 46 557 715 380), an electrical contracting business servicing Melbourne and surrounding suburbs, Victoria. We are committed to protecting your privacy in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

What we collect

When you submit an enquiry or quote request through this site, we collect:

• Your name
• Your phone number and email address
• Your suburb or postcode
• Details about the electrical work you need
• Any photos you choose to attach
• Your preferred contact method and time

We do not collect payment details through this website.

Why we collect it

We use this information solely to respond to your enquiry, prepare a quote, arrange and carry out electrical work, and keep records of work performed as required. We do not sell, rent or trade your personal information, and we do not add you to marketing lists without your consent.

Who we share it with

We may share your information with service providers who help us operate this website and communicate with you, such as our web hosting and email delivery providers. These providers are only permitted to use your information to provide those services.

We may also disclose information where required or authorised by law, including obligations relating to electrical safety certification in Victoria.

How long we keep it

We keep enquiry records for as long as reasonably necessary to respond to you, complete any work, and meet our legal and record keeping obligations. Enquiries that do not proceed to work are deleted once they are no longer needed.

Cookies and analytics

This site may use analytics tools to understand how visitors use the website, such as which pages are viewed and how people arrive here. This information is aggregated and is not used to identify you personally. You can block or delete cookies through your browser settings.

Security

We take reasonable steps to protect the information we hold from misuse, loss, unauthorised access, modification and disclosure. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Accessing or correcting your information

You can request access to the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us at ironvoltelec@gmail.com and we will respond within a reasonable period.

Complaints

If you believe we have mishandled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.